SHIPPING

Orders are shipped within 3 business days via USPS. Custom orders ship within 2-3 weeks to allow for production time. I'm happy to reship or refund any items that were damaged in transit. Please provide a photo of the damaged item(s) within 14 days of receiving your order. I do not refund orders shipped due to an error on the customer's part; for example - an order placed by mistake or an order placed with the wrong shipping address. I will not reship or refund items that were lost in the mail.

 

cancellations

Please contact me within 24 hours of placing your order to request a cancellation. Once your order ships, it can not be cancelled.

PRODUCTION TIME

Most items in my shop are ready to ship in 3 days. Custom postcards take about a week, and custom magnets take 2-3 weeks. If you have a hard deadline, please contact me to see if your order will make it in time.

SHIPPING time frame

Shipping time frames are NOT guaranteed.
- First-class mail usually takes 2-5 days to arrive
- First-class International usually takes 2-6 weeks to arrive
- Priority mail usually takes 2-3 days to arrive
- Priority mail international takes 14 days or more to arrive

DAMAGED ITEMS

I will replace any items that arrive damaged. Please contact me within 14 days of receiving your order and include a photo of the damaged item(s). If I ask you to return the damaged items, a return label will be provided for you.

 

RETURNS / EXCHANGES

If you change your mind about an item and would like to exchange it or receive a refund, please contact me within 14 days of receiving your item. You must send your item back to me at your expense - use the return address on your package. Once it arrives in resellable condition, I will issue a refund for the cost of the item or send a replacement item. No shipping costs will be refunded. Personalized orders can not be exchanged or refunded. That includes city and state items as well as personalized stationery.

PACKAGING

All items are packaged in cellophane and ready to give as a gift. Paper items are shipped sandwiched between something rigid to prevent damage during shipping. If you prefer a more eco-friendly option, ask me to exclude cellophane packaging when you check out.

 

PAYMENT

Orders ship once full payment is received. Sales tax is applied to all orders shipped to Tennessee.

 

CUSTOM AND PERSONALIZED ORDERS

Full payment is required before production begins on your custom order. If you require a digital proof of your customized item, please let me know when checking out. I will edit the design as many times as you'd like until it's exactly the way you want it. If you are absolutely not happy with the proof, I will refund your payment minus a $10-$20 design fee. After production begins, no refunds will be given and no cancellations will be accepted.

SAFETY

These products are intended for adults! Some of my products contain small parts not suitable for children under 3. 

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A PLAYFUL LINE OF PAPER GOODS AND GIFTS HANDMADE IN KNOXVILLE, TN   |   COPYRIGHT 2019 MEGHAN MCCRARY