Most orders ship within 2 days via USPS. Custom orders ship within 2-3 weeks to allow for production time. Wholesale orders usually ship in 1-2 weeks. I'm happy to reship or refund any items that were damaged in transit. Please provide a photo of the damaged item(s) within 14 days of receiving your order. I do not refund orders shipped due to an error on the customer's part; for example - an order placed by mistake or an order placed with the wrong shipping address. If the package is returned to me, I will offer to reship the package for an additional shipping fee or refund the order minus shipping costs. I will not reship or refund items that were lost in the mail. I currently do not ship internationally.
Please contact me within 4 hours of placing your order to request a cancellation. Once your order ships, it can not be cancelled.
Most items in my shop are ready to ship in 3 days. Custom postcards take about a week, and custom magnets and ornaments take 2-3 weeks. If you have a hard deadline, please contact me to see if your order will make it in time.
SHIPPING time frame
Shipping time frames are NOT guaranteed by the Post Office.
- First-class mail usually takes 2-5 days to arrive
- Priority mail usually takes 2-3 days to arrive
I will replace any items that arrive damaged. Please contact me within 14 days of receiving your order and include a photo of the damaged item(s). If I ask you to return the damaged items, a return label will be provided for you.
RETURNS / EXCHANGES
If you change your mind about an item and would like to return it for a refund, please contact me within 14 days of receiving your item. You must send your item back to me at your expense - use the return address on your package. Once it arrives in resellable condition, I will issue a refund for the cost of the item. No shipping costs will be refunded. Exchanges can be made on apparel for sizing issues as long as the desired size is in stock. Return shipping costs are the responsibility of the buyer. Personalized orders can not be exchanged or refunded. That includes city and state items, custom photo magnets and ornaments, personalized stationery, and custom cat magnets and ornaments. Mystery bags and slightly imperfect items are final sale and can not be exchanged or refunded.
All items are packaged in cellophane or boxes and ready to give as a gift. Paper items are shipped sandwiched between something rigid to prevent damage during shipping. If you prefer a more eco-friendly option, ask me to exclude cellophane packaging when you check out.
Orders ship once full payment is received. Sales tax is applied to all orders shipped to Tennessee.
CUSTOM AND PERSONALIZED ORDERS
Full payment is required before production begins on your custom order. If you require a digital proof of your customized item, please let me know when checking out. I will edit the design as many times as you'd like until it's exactly the way you want it. If you are absolutely not happy with the proof, I will refund your payment minus a $10-$20 design fee. After production begins, no refunds will be given and no cancellations will be accepted.
These products are intended for adults! Some of my products contain small parts not suitable for children under 3.